Covid Spa Guidelines

Your safety is our priority so please familiarise yourself with the guidance below before your visit. We look forward to welcoming you to our Spa very soon.


Please arrive for your treatment via the Park Plaza Hotel main reception who will welcome you and guide you via the stairs to the Spa reception area and we kindly request that you sanitize your hands on initial arrival. At the Spa reception area we kindly ask you once again sanitize your hands and receive a temperature check. You will also be asked to complete a Covid-19 questionnaire together with our usual consultation form.

Please do not arrive any earlier than 5 minutes before an appointment as due to social distancing measures we are staggering our treatments times to minimise contact between clients.

All treatments need to be booked in advance as we are unable to accept clients without pre-booked appointments.

We ask that all hotel guests with treatments booked please arrive at Spa Reception in your dressing robes and slippers that have been provided in your hotel room.


Adhering to current Welsh government guidelines is our priority to ensure the safety of our clients and our team. Therefore initially we can only offer the following treatments to be booked. We will require pre-payment at time of booking.

50 mins

Aromatherapy Ultimate De-stresser Massage £55

Aromatic Moor Mud Tension Relief Back Treatment £55 

Essential Hand and Foot Massage £50 

Lighter Legs and Foot massage £50 

ZenSpa Manicure (choice of polish or gel) £40 

ZenSpa Pedicure (choice of polish or gel) £40


The Laguna Kitchen & Bar will be open from 3rd August and our team can make Lunch, Afternoon Tea or Dinner reservations for you at the time of your booking.


During this first phase of opening our changing rooms will need to remain closed. We would ask guests to shower prior to arrival for their treatments.


As usual all our Towels and linen will be replaced after every client. Our thearpists and team will wear all recommended PPE which will include disposable aprons, facemasks and visors and in some cases, gloves. You are welcome to bring and wear your own PPE and towels if you wish however masks and towels will be available on request.

Our housekeeping team will follow our updated sanitation processes and focus particularly around areas that are commonly touched. Treatment rooms will be thoroughly cleaned after each visit and we have reduced our occupany levels to enable these new procedures to be conducted

We have installed hand sanitation stations throughout the spa. We ask that you also wash your hands at regular intervals.


We will be reopening the Laguna spa in stages and currently, the pool, steam room, spa bath and gym are currently closed until Welsh government guidelines allow us to re-open. Our relaxation room will remain closed. 


Please note that we have removed all non-essential items from around the Spa including tester products, however, our Therapists will be on hand to answer any questions you may have and assist you with any purchases. 


For the benefit of all guests and staff please observe the Welsh Government social distancing guidelines. We ask anyone concerned that they may be developing Covid-19 symptoms to follow the Government advice, and self-isolate in the first instance and contact us to reschedule your visit.

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