Useful Information


To make appointments, please call The Laguna Health and Spa on 02920 111 110.

Arrival Time

Please arrive 20 minutes before your treatment time in preparation for your experience, note that late arrivals may result in a reduction of your treatment time.

Use of Spa Facilities

Bookings of less than 55 minutes do not include use of the relaxation room, leisure facilities, robe, towel or slippers.
Treatments of 55 minutes or more include a one hour use of leisure facilities either before or after treatment. Use of towel and slippers is also included however no robe or access to the relaxation lounge is included.

Our facilities include a 20m UV filtered swimming pool, steam room, spa bath, spa changing areas and state of the art gym. Following your treatment why not relax in our Laguna Kitchen & Bar downstairs at the Park Plaza Hotel.

Payment & Cancellation Policy

Individual Treatments

A credit / debit card will be charged at the time of booking for full payment to secure your reservation.
A 100% cancellation charge will be incurred for any individual treatment not cancelled 48hrs prior to your appointment.

Spa Days

A credit / debit card will be charged at the time of booking for 50% of the total cost to secure your reservation. 7 days prior to arrival full payment will be charged including upgrades and any additional costs. A 100% cancellation charge will be incurred for any Spa Day not cancelled 7 days prior to the booking date.

Group Bookings

For larger parties the use of a private room can be made available at no extra charge however this must be pre-booked. Please ask at the time of booking.

Health Conditions

Kindly advise of any health conditions, allergies, medical or cosmetic procedures or injuries which could affect your choice of treatment when making your spa reservation.


We have specifically designed treatments for expectant women or nursing mothers and we will be happy to advise you of suitable treatments.

Spa Etiquette

Our Spa is one of relaxation and tranquillity, please respect your fellow spa-user’s right to peace and privacy. In light of this we request that you set your mobile phone to silent on arrival. The relaxation lounge is for quiet contemplation and we request that all guests keep noise to a minimum.

Personal Belongings

Individual lockers are provided for the safety of your belongings. Please remove all jewellery before your visit to the Spa. Please do not leave personal items in your robe pockets. The Laguna Spa will not accept responsibility for any lost items.

Children Policy

Children under the age of 16 are not permitted in the spa treatment area or relaxation lounge at any time.

Gift Vouchers

An ideal gift for someone special, please contact our reception team or purchase online via our website

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